COMPLAINTS PROCEDURE

In-house Complaints Procedure

We are committed to providing a professional service to all our clients and customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.

If you have a complaint, please put it in writing, including as much detail as possible to our Managing Director at the following address Grant Brooks Edwards, 404 Ringwood Road, Ferndown BH22 9AU, or email grant@edwardestates.com

We will then respond in line with the timeframes set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter). What will happen next?

Address

The Property Ombudsman Milford House 43-55 Milford Street Salisbury Wiltshire SP1 2BP
01722 333 306 admin@tpos.co.uk www.tpos.co.uk

Please note the following: You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case. The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent
review.